Messaging Policy
DropBy uses SMS text messaging to help residents manage their building access, including entry notifications and unlock features.
SMS Number
All DropBy text messages are sent from:
1-(888) 230-0067
This is a dedicated number used exclusively for DropBy resident interactions. Please save it to your contacts so you recognize messages from your building’s intercom system.
How Residents Are Enrolled
Property managers notify their residents about DropBy Messaging features by sending a notice as part of the move-in / building-upgrade process. Residents opt in by replying START to the welcome text they receive from 1-(888) 230-0067.
Example resident notice:
Property managers send residents a notice similar to the following when the DropBy system is introduced:
Welcome to DropBy
Dear Residents,
Your building’s entry system has been upgraded with DropBy, a smart intercom platform that lets you manage door access from your phone.
Get text alerts & mobile unlock:
Shortly after move-in, you’ll receive a welcome text from 1-(888) 230-0067. Simply reply START to activate real-time arrival notifications and mobile access features.
You can reply STOP at any time to opt out. Msg & data rates may apply.
Need help? Contact us at hello@dropby.io
Privacy Policy: dropby.io/privacy-policy
Terms and Conditions: dropby.io/terms-and-conditions
Message Types & Frequency
Residents who opt in may receive:
- Real-time arrival / entry notifications
- Account or system status updates related to building access
Message frequency varies based on resident activity and building configuration.
Opt-In / Opt-Out
- To opt in: Reply START to the welcome message.
- To opt out: Reply STOP at any time to unsubscribe from all DropBy messages.
- For help: Reply HELP, or contact us directly at hello@dropby.io.
Message and data rates may apply.
Privacy & Terms
Contact
Questions about this policy or DropBy’s messaging program? Reach us at hello@dropby.io.